Welcome to Farnham Road Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Click here to read our Patients' Charter
New Telephone System
Our new telephone system went live on 2nd May 2017. The new system will give us more lines and a queuing system when calling in to the surgery. Whilst we will now have one system for both sites, the telephone numbers remain the same
(01753 520917 and 01753 693535). We hope this will significantly improve access by telephone and the experience for those calling the practice.
Please note calls may be recorded for training and monitoring purposes.
We welcome your feedback.
Releasing of On the Day Appointments is Changing
Following work with our Patient Participation Group we have agreed that from Thursday 1st June 2017 we will release all of our on the day appointments at 08.00, for both morning and afternoon clinics at our Weekes Drive and Farnham Road Surgeries.
We will no longer hold back the afternoon appointments to be released at 12.30 for that day. We hope that this will improve access to appointments and reduce the need to contact or come to the surgery in the late morning to get an appointment. Patients who become ill during the day and need to be seen can telephone the surgery and a doctor or nurse will phone them back to assess how we can best help them (which might be to give them advice, arrange for a prescription or admission to hospital or for them to come to the surgery for an appointment.
Change in Prescription Turnaround Time
From 1 April 2017 we will set the target at four working days to have your repeat prescription available.
Due to the growing range and complexity of medications and treatments available repeat prescriptions have become more complicated to prepare. In order to get the prescription correct, so it is safe and accurate, we need longer to produce the repeat prescriptions.
All you need to do is make your request two days earlier than you do now and there will not be an interruption in your care.
Our aim is to get your prescription right, first time, and this will help us to achieve this goal.
Acute Care Clinics at Farnham Road Surgery
On 6th March we launch our Acute Care Clinic service at our Farnham Road Surgery site. The Acute Care Clinic service will allow us to provide improved access to an integrated emergency team comprising a doctor, practice nurse and clinical pharmacist.
If you are booked into our Acute Care Clinic you may be seen by a doctor, nurse or clinical pharmacist. Our telephone triage doctor will decide based on your medical symptoms which one of the team is best placed to deal with your health matter. The Acute Care Clinic is doctor led and you will have access to a doctor if this is clinically appropriate.
There is no change to the way that you access same day emergency care. To access our Acute Care Clinic please telephone the surgery.
Please find below a link that will give you useful information regarding Familial Hypercholesterolemia. If you suffer with this or would like information regarding this please click on the link below.
Named accountable GP for all patients
From 1st April 2015 Practices are required to allocate a named accountable GP to all patients. The named accountable GP is responsible for a patient's overall care at the Practice. If you wish to know who your named accountable GP is please contact the Practice. If you have a preference about who your named accountable GP is please mention this the next time you contact the Practice and we will make reasonable efforts to accommodate your request.
NOTICE 24th January 2017
Due to unforeseen circumstances we are unable to provide a Travel Clinic service at Weekes Drive Surgery.
We will however continue to give advice via the telephone and maintain booster vaccinations.
Please see our Travel Clinic section for advice of where vaccinations can be obtained.
We apologise for any inconvenience caused.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Both surgeries are fully accessible for disabled persons and include suitable toilet facilities, disabled parking, and ramps for wheelchair access. Click here for full details of the facilities available
PLEASE NOTE THERE ARE NO GPS ON THE PREMISES BETWEEN THE HOURS OF 12.30PM - 2.00PM
Please do NOT park in the doctors' parking area, nor on the yellow cross hatching areas, and please do not obstruct traffic in or out of the surgery as doing so simply delays patient care, which can often be critical.
(Site updated 05/05/2017)