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Welcome to Farnham Road Practice.

We always put our patients first and treat them as we would want to be treated ourselves.

 

Our values underpin the success of our practice:

Integrity: being trustworthy, reliable and respectful

Transparency: being open in actions and communications

Teamwork: fostering a strong team spirit in both decision making and actions

Fairness & equality: treating our colleagues, patients and staff equitably and with dignity and respect

Innovation: being responsive to novel ideas and developing services to achieve excellence in patient care

Staff absences

Due largely to extended sickness within our Patient Services Team we are, and for the last few weeks have been, operating at below our usual staffing levels on the telephones.

We have recruited three additional team members who join us from now to mid-October. We continue to recruit for our Patient Services Team. We hope that within the next two weeks we will return close to our usual staffing level. In the meantime, our Patient Services Team continue to work additional hours to cover their colleagues who are off sick.

We apologise that this has meant and will for a while continue to mean that it is more difficult to telephone the surgery. Please bear with our team. They continue to do all they can to help you to access the care that you need.

Econsult

Dear Patients,

If you find you cannot access the eConsult service is because we may have reached capacity.

This is so we provide equality of access for eConsult and telephones.

Hospital Referrals

Dear Patients,

Unfortunately, there are currently lengthy waiting times for hospital appointments from routine GP referrals. We understand how frustrating this wait must be. The hospitals control the appointment dates that are offered to patients and decisions are made on the basis of clinical priority. Under normal circumstances there is nothing we can do to influence the timing of an appointment. However, if the condition for which you were referred has worsened significantly then please contact us. We can reassess your condition and if appropriate inform the hospital which might change your clinical priority and issue a revised appointment date. This will only happen where there is a marked deterioration in your condition.

Please be reassured that when we make a referral for you we look for hospitals with the shortest waiting times. If this is not the closest, or the usual, hospital, then we will discuss the option with you before proceeding with the referral.

We thank you for your understanding. We will update you as the situation changes.

Try the NHS App

 If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use patient access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

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