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Patient service Unit Manager

Salary: Negotiable

Hours of work: Permanent, Full time 37.5 hours per week

Job description

Would you like to join our friendly and resolute team of clinicians and non-clinicians at a large NHS general practice based in Slough, Berkshire?

We are looking for a motivated and experienced Patients Services Unit (PSU) Manager to join our team. We offer a competitive salary and benefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed workforce from different ethnic backgrounds ensuring the quality of our services to our patients are to a high standard.

About the Practice

Farnham Road Medical Group (FRMG) started as one Practice with two sites and has grown over the years into an outstanding group of three training GP practices that are approved by Health Education England. With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,000 patients. The practice is committed to innovation in providing high-quality health care for our patients and a protected working and learning environment for our staff. Our team includes pharmacists, nurses, physician associates, paramedics, MSK practitioners, Mental Health Practitioners, managers, social prescribers, and care coordinators as well as GPs and a large Patient Services team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to try to ensure we meet the demands of Slough’s diverse population.

Our vision is simple: Putting Patients First and providing services that tailor to their needs, which we strive to achieve through brilliant leadership, mentoring, teamwork, communication, problem sharing and solving, support, integrity, fun, training, education, and continued development.

About the role

You will be responsible for 34 staff within the department that comprises reception, telephone, and non-clinical administration work. The primary responsibilities of this position are supervision, managing, and leading of all Patients Services Unit staff and the smooth and successful running of the department. The department is the first point of contact for all our patients, meeting their challenging demands within the service capacity set by the Partnership. You will work across all fourof our sites, working closely with clinicians, navigating and problem solving for our patients. You will have the opportunity to use state of the art technology to manage patients’ interactions and administrative processes and deliver right first-time responses to our patients with a high service ethos.The job description and Person Specification for the role are attached. 

What we offer

  • Holiday entitlement
  • Employment benefits - The Classic Health shield plan Level 2, that enables employees to claim money back on their healthcare costs such as Dental, Optical, Health & Wellbeing and many more.
  • Christmas Privileged leave (up to 3 days between Christmas and the new year outside of contractual leave allowances), at the discretion of the Partners.
  • Inclusion to NHS Pension
  • A more predictable work-life balance.
  • Access to a wide range of training and development opportunities
  • The opportunity to work in a supportive and collaborative environment with a diverse workforce.
  • Free on-site parking at all our sites.

Key Responsibilities

  • Reporting to Managing Director.
  • To be responsible for the robust recruitment, induction, training, and development of the Patients Services team.
  • To manage and motivate the Patients Service team to achieve performance goals within a team-based environment and deliver an efficient service to our patients.
  • Manage and develop Patient Services Team Leads.
  • Maintain operational efficiency of the people and processes to facilitate exemplary clinical care.

Your Skills/knowledge

  • Excellent interpersonal and communication skills, ability to work independently and as part of a team and performed effectively under pressure.
  • Should be able to demonstrate experience of running the department in an environment requiring demanding high levels of customer care, efficiency, and accuracy.
  • Be highly motivated with excellent leadership qualities to achieve the practice objectives.
  • Strong team player with experience of working in a multi-disciplinary environment.
  • Understanding of the current health, social care and political agendas, and issues faced by the NHS and General Practice are desirable.

Professional Qualifications

  • Level 3 qualification or comparable management qualification with 5 years supervisory experience within a Primary Care Environment.
  • Enhanced DBS check is required.

Why should you apply?

If you are a motivated and experienced Manager working in a Primary Care Environment who is looking for a challenging, rewarding and fulfilling role in primary care, then we would love to hear from you. Please send your CV and a covering letter to jobs.frmg@nhs.net

For more information please contact HR.FRMG (FARNHAM ROAD PRACTICE) frimleyicb.hr.frmg@nhs.net

Application closing date: 19.01.2024