FRMG PPG NEWSLETTER Vol 1 Issue 1
Welcome to the first Farnham Road Medical Group Newsletter
‘Putting Patients First’
New Starters since September 2024: Kinder Bassi (social prescriber), Nicky Beadle (PSU Administrator), Dr
Harmit Bindra (salaried GP) and Dr Navleen Kalsi (salaried GP).
Patient Participation Group (PPG) – Have YOUR say in your surgery
A Patient Participation Group (PPG) is a group of volunteer patients or carers who discuss and support the
running of the practice. The NHS requires every practice to have a PPG.
Why should I join?
You can bring different ideas to the surgery to help us treat patients better or to improve what we do. You will also gain a better understanding of the NHS and gather feedback from other patients. This year we launched a recruitment drive to expand our PPG. We have managed to establish an active and engaging PPG group with two nominated chairs. Meetings are usually every 3 months.
Sue Dorrell
PPG Chair for Avenue Medical Centre, Farnham Road Surgery and Weekes Drive Surgery –
farnhamroad.ppgsec@gmail.com
Amrik Banse
PPG Chair for Wexham Road Surgery – amrikbanse@hotmail.co.uk
Will my views be heard?
Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable. We will work together on solutions. We may explore virtual groups in the future for those who cannot attend meetings but would be interested to participate online. If you would be interested to join in some way please email us on patient.frp@nhs.net.
ONLINE SERVICES HELP US TO HELP YOU
The NHS is promoting a shift to digital GP services. We feel this will provide an opportunity for our patients to take greater control over their health and care. This will also help reduce administrative burden GP appointments and help us deliver greater appointment efficiency.
- Order repeat prescriptions
- Book and manage appointments
- View your health record securely including results
Maya Digital Assistant is an automated tool to help our patients in navigating their queries. Maya can be found on all our practice websites.
Welcome to the Britwell Oasis Hub – building stronger communities!
A new community wellness hub takes place every Thursday in Britwell. Our newly appointed social prescriber Kinder Bassi attends weekly. This is a walk in service with no appointment required.can receive help with health checks, employment
You advice, housing advice, networking opportunities and support with financial related issues.
We are thrilled to introduce Anima, our new online platform replacing eConsult from 15th January 2025, designed to make your healthcare experience smoother and more efficient. All patients from all our practice sites are registered with Farnham Road Surgery, 301 Farnham Road, SL2 1HD.
You can sign up on Anima | The integrated care platform | Patients or
watch a video on how to create your account on Anima for Patients – How to create your account
and how to submit requests once this goes live on Anima for Patients – How to submit a request
Patient benefits:
- Anima will help improve patient access to a range of different appointments available across our surgery sites.
- Ultimately this will help reduce the need for you to wait on lengthy phone lines.
- We understand waiting in a telephone queue can be frustrating and hope this will provide a more efficient way for you to make your requests.
- Anima will help to improve communication between the surgery and patients.
- Patients will be able to log in to see the status of their request as well as receiving notifications via text or email regarding any updates to your request.
- Anima is user friendly and designed to ask information in a structured way allowing you to provide detailed and relevant responses regarding your request.
- This helps the surgery triage your requests more appropriately, so you are offered the right care for your problem.
- This will help improve continuity of care for your problem with your clinicians.
- Your medical records will be more detailed in the future, and you will be able to access Anima via the NHS application.
- Patients can use Anima to submit administrative requests. This includes fit notes, test results and private letter requests.
- Anima will flag urgent requests promptly so they can be dealt with and responded to in a timely manner.
Frequently asked questions:
What if I have no access to the internet?
Please do not worry! The phone lines are still operational and will continue to do so. We appreciate not everyone has access to the internet or able to use it with ease. These patients are encouraged to continue to phone the surgery. We hope by encouraging all patient who can use the internet to use anima will help to significantly reduce phone waiting times. Our Patient Services Team will always be available to help on the phone and they will be able to submit a request on your behalf if you are unable to do so.
When I call the surgery, why do the Patient Services Team ask me questions about my problem or condition?
It is important that we process all patient requests in a consistent manner. The team will therefore ask questions in an identical way to Anima. This will ensure the clinical team receive important information regarding your problem irrespective of the booking method used.
Please be reassured that our Patient Services Team process and record all information confidentially.
How do I add a dependent to my account?
Anima will allow you to add family members to an Anima account by creating a dependent account for them within your profile. This allows you to submit requests on their behalf. This may be useful to submit requests for children, or elderly relatives for example. Patients are asked not to request appointment for family or friends without creating dependent account.
242 Wexham Road Surgery Merger has taken place
The merger of Wexham Road Surgery with Farnham Road Medical Group took place on the weekend of 4th of October 2024. This has significantly improved appointment availability access for our Wexham Road patients. This has helped the practice improve administrative processes with all our practice sites now on the same clinical system.