Appointments

Appointments

Know Where To Go

Our GP surgery helps with many health problems. But we can’t help with everything.

What to do:

  • If you feel able to, some problems are safe to manage at home
  • Find your problem in the “Who do I see” list.
  • See who to contact if you do not get better

Click on the + to show more.

Self care at home

Be ready to look after yourself at home. Rest when you feel unwell. Keep a small medicine kit at home to treat:

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk

Pharmacists

Ask for advice on ailments, medicines and healthier living

  • questions about medication, dose, type or suitability plus urgent requests or if related to hospital discharge
  • collect repeat prescription
  • sore eyes (but if it persists, go to an optician)
  • runny nose
  • diarrhoea
  • bite or sting
  • seasonal allergies like hay fever

Find a Pharmacy

Think “Pharmacy First”

  • For some health problems, a pharmacy can help faster than a GP.
  • We can point you to a pharmacy, or you can go there yourself.
  • Before asking for a GP appointment, check if your problem is on the Pharmacy First list.

At Pharmacy First

  • A trained pharmacist checks your health problem.
  • They can give you medicine if you need it.
  • If you usually pay for prescriptions, there will be a charge.
  • You don’t need to see a GP first.

From June 2025

  • They can measure your blood pressure to spot hidden problems.
  • They can help women start or review birth control pills.

Routine GP Appointments Requests

For non-urgent issues, request an appointment or ask a question using Anima.

The fastest way to get the care you need

Submit a medical or admin request and get the help you need without waiting for an appointment.

Submit a request

Most patients can complete the form in their preferred langugage.

This keeps phone lines free for people who can’t use the internet.

Patients who can’t go online can call us on 01753 520 917 for help.

Our reception team wants to help you. They will ask what is wrong. Your answers help the GP pick the best person to care for you. If you don’t give enough information, we won’t be able to prioritise the appointment and you may wait longer.

Urgent GP Appointment Requests

If you feel very unwell and need to be seen today or the next working day, call 01753 520 917.

Our reception team wants to help you. They will ask what is wrong. Your answers help the GP pick the best person to care for you. If you don’t give enough information, we won’t be able to prioritise the appointment and you may wait longer.

Call NHS 111

When to call NHS 111

  • It is not a life-threatening emergency.
  • You think you might need hospital care.
  • You are not sure where to go or who to call.
  • Your GP surgery is closed or you do not have a GP.
  • You want advice or someone to reassure you.

NHS 111 is open 24 hours a day, every day. You can also use NHS 111 Online for the same help.

Urgent Care or Walk-In Centre

Go to an Urgent Treatment Centre (UTC) when your GP is unavailable and you need same-day care for minor injuries or illness, for example:

  • sprains and strains
  • suspected broken bones

When to visit a UTC

Accident & Emergency

Emergency department or call 999

Only for very serious or life-threatening situations.

If you are unsure, call NHS 111

When to visit A&E

When to call 999

For repeat prescription requests, please use the NHS App.

Your appointment

How we can help:

  • Phone call
  • Visit at the surgery
  • Video call
  • Text or email

Phone, video, text or email appointments are often faster and easier.

Would you like someone else in the room? If the doctor must look at a private part of your body, you can ask for a chaperone. A chaperone is a trained staff member who stays in the room with you. If no chaperone is free, we will book a new time.

If you would like a chaperone to be present during an intimate physical examination, please let us know. Chaperone Policy

Cancel or change an appointment

Please come to your appointment.

If you cannot come, tell us as soon as you can.

Cancelling in time lets another patient use the slot.

Cancelling is easier than ever. Letting us know in time, allows us to avoid wasting a precious NHS resource and is much appreciated.

If you need help with your appointment

Tell us if you:

  • Want a certain doctor, nurse or other health worker.
  • Prefer phone, video, face-to-face, text or email.
  • Need an interpreter.
  • Have any other access or communication needs.

Home visits

If you are housebound and need an appointment, we may be able to do a home visit.

You can only ask for a home visit if you cannot leave your house or are too ill to come to the surgery.

  • If you are too ill to leave the house, call reception before 10:30 am.
  • The doctor will phone you.
  • Please be ready to give us details so the doctor can plan the visit.
  • The doctor decides if a home visit is needed and how soon.

Other home care

  • A community nurse or matron can visit if your GP asks.
  • A health visitor will visit if you have a new baby
    • They may also visit if you are a new patient with a child under five.