What is Anima?

Anima is an online platform (website) that helps you contact your GP practice and get care quickly.

Instead of calling us, you can submit a request online whenever we are open and you need help.

Why is this needed?

More patients now live with complex medical conditions and GPs must prioritise care to those who need it most. This process is called triage. Farnham Road Medical Group has used triage for years but with more demand, we need a bit more information from patients. Anima helps us to get that information.

Nearly all requests for appointments are reviewed by one of our GPs. The information you give us helps the GP decide:

Which patients should be seen first
Which clinical team member or other service should see them
How quickly should this happen

What about my data?

Anima is approved by the NHS and works directly with Farnham Road Medical Group. Your data is only used to help your GPs provide you with care, and all agreements follow NHS rules and privacy standards.

Is it free?

Yes, Anima is completely free for patients.

To sign up, you’ll need:

a mobile phone or computer,
an individual email address (one that is only used by you)
a mobile number. (You can just use email if you don’t have a mobile number)

You can also sign up with your NHS Account details. This is the same username and password you use to access the NHS App on the website or your mobile phone.

If you don’t have any of these, the Farnham Road team can fill in a request for you.

Please note that our GPs need enough information to prioritise the request so be prepared to answer the questions from the Patient Services Team.

How it works

Register – Create your account in a few minutes. It gives you a dashboard to track your requests and messages.
Submit – Send a request to your practice from your phone or computer (it only takes 2–5 minutes).
Practice review – A healthcare professional reviews your request and replies. You’ll get updates by email or text message (SMS).

Getting started

You can create an account to begin. If you already have an account, you can log in here.

Anima can be translated into a few languages to help users. This includes Romanian, Punjabi, Hindi, Urdu, Polish, Bengali, Lithuanian, Russian and Albanian.

If you already have an NHS login (that you use for the NHS App), it is a lot easier to use that to verify your identity and create an Anima account. If you don’t have an NHS login, put in your email address.

Everyone who has an NHS login or an Anima account must have their own email address as it is part of your individual login. Anima and the NHS account/app may also use secure email to message users with responses from the practice.

Anima account creation page with username (email address) and password

Put in a password you’ll remember, or use a reliable password manager.

You’ll get this screen:

You’ll be asked to fill in some more details to register your account with Anima. (If you use the NHS login most of these details can be filled in for you).